Shipping policy
📦 Shipping Policy
Processing Time:
All orders are carefully prepared and packaged with care. Orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).
During busy periods, processing times may be slightly longer, but we always aim to dispatch orders as quickly as possible.
UK Shipping
All UK orders are sent via Royal Mail Tracked.
Estimated delivery times (after dispatch):
Royal Mail Tracked: 1–3 business days
Tracking information will be provided once your order has been dispatched.
International Shipping
We also ship internationally using Royal Mail Tracked services where available.
Estimated delivery times (after dispatch):
Europe: 5–10 business days
Rest of the World: 7–20 business days
Please note that international delivery times may vary depending on destination and local postal services.
Customs & Import Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly shown before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive tracking details so you can follow your delivery.
Delivery Information
Please ensure your delivery address is correct at checkout.
We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.
Delays
While we aim to meet estimated delivery times, delays may occasionally occur due to factors outside our control, such as postal or customs delays. Thank you for your patience and understanding.
Questions
If you have any questions about shipping or your order, please don’t hesitate to contact us — we’re always happy to help.